PAYMENT INFORMATION
You can shop in our online store at your convenience through this website using our secure service and shopping cart system.
We accept payments by PayPal only for shopping cart sales, at this time. Our shopping cart does not support International orders so contact us by email first. We encourage you to use our website for product and pricing information and then contact us by email or by phone and we can then make payment and shipping information. International customers should consult with their banks and local customs brokers for information on import duties, VAT and exchange rates. We have no way to know what these additional international costs may be and all costs will be the responsibility of the purchaser.
We require a minimum of a 25% deposit on any Custom/Special Order instrument in the form of Personal Check, Cashier’s Check or Wire Transfer (and TransferWise for International Customers). All custom/special order instrument builds are subject to a final sale with a no return option. Please spend the time with us before ordering to make sure that you understand your build and that you get the instrument you are expecting.
We will provide an invoice for customs that ships with the product and this invoice will match the value of the shipped product and the insurance of the shipped product. We are not able to make any adjustments of these values. We only send international shipments via FED EX air International Economy. You should expect a freight charge of at least $125 on a bass to anywhere outside North America. We can provide these costs for you before the product ships.